Chapter 3 was all about designing usable information. In order to design usable information, you must begin with an audeince & purpose analysis, as discussed in chapter 2. Then you must perform a task analysis. When doing a task analysis, you have to ask yourself what the end user is wanting to use the documentation for and define the main tasks that the documentation is meant to accomplish. Then you can develop an information plan: an outline of the assumptions, goals, specifications, and budget for the document.
The chapter has much more useful information about making your document usable and how to test it. It tells us about active versus passive voices, and includes other helpful grammar tips for writing. it also tells about proper proofreading and has a good checklist on page 51.
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3 comments:
You're right. The data being created and analyzed must have research done to make sure it relates to the user's needs and wants. Good technical communication is a must in all business environments. Great post. Keep up the excellent work.
Michael, that was an excellent summary of the chapter.
Good post, it does take alot of research.
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